All returns must be accompanied by a Return Merchandise Authorization (RMA) form. If an item is not accompanied by an RMA, it will not be eligible for a refund or exchange. We accept returns for exchange or refund up to 10 calendar days after delivery of the product. Items returned after 10 days and up to 30 days are subject to a 10% restocking fee and are only eligible for exchange or store credit. After 30 calendar days, we will not refund or exchange any items. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is. - Merchandise must not show signs of wear or damage in any way. - Merchandise must not be a special order or a custom order. - Clearance items are non refundable. Returning Damaged / Defective Items If an item is received damaged or is incorrectly shipped by us please contact Customer Support at support@weruletheempire.com immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund. Who covers the return shipping cost? Urban Empire will provide a prepaid return shipping label in cases where items have arrived in damaged condition, are confirmed by an Urban Empire representative to be defective, or for any reason that is the fault of Urban Empire. In cases where Urban Empire can't supply a return shipping label, Urban Empire will work with the customer to get the merchandise returned to Urban Empire at no cost to the customer. For all other cases, return shipping costs are the responsibility of the customer. Under no circumstance does Urban Empire reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with Urban Empire support as to how the return should be handled prior to placing the items back in transit to Urban Empire. How to request an RMA (Return Merchandise Authorization) Contact Customer Support at support@weruletheempire.com to request Return Merchandise Authorization (RMA) form. You must make this request within 30 days of receiving the shipment.